Reference checks

Today we’re talking about requesting references - they seem old school but they still serve a very useful and important purpose. Which is what, I hear you cry? Well (thanks for asking) firstly, they corroborate (great word, word fans) what your candidate has told you about their previous experience and qualifications. Secondly, they give you a little insight into your candidate’s relationship with their previous employer and how they worked.  

The process should go like this: send offer letter and request references ➡️ candidate signs offer letter and sends references ➡️ contact references ➡️ if satisfactory, proceed to issue employment contract. If not satisfactory, suggest you request further information from the previous employer for clarification of any issues. There is some misconception that you can’t give negative references - this isn’t true, but anything that is said must be factual and accurate. 

One thing that’s good to mention is that employers are not legally obligated to provide a reference. They don’t even have to give a basic reference that confirms employment dates, so don't be alarmed if you don't get the response you'd hoped.  

I've created a handy reference template with a menu of questions for you to build your own reference check, which you can access here:

The author likes to send a detailed employment reference, as well as three questions that are designed to elicit thoughtful and constructive responses that may give insights into the candidate’s strengths, skills, potential, and growth opportunities. But don't be too put off if you don't get anything but a basic reference back!